We are not direct car hire providers, but a search engine comparing rates that will allow you to find the lowest fare on the market.
Below you can find our frequent questions from our users if they do not meet your needs, or, if you need more information, do not hesitate to contact us using Live Chat, or through our Contact Page, or through our social network, or send us an e-mail to [email protected].
For other questions about short term rental, click here!
Frequent Questions on Short Term Rental
When doing a search on our site, we provide you with all the information you need to make a decision, not just based on the price, but also on fuel policy, ratings, rental locations and much more.
The main driver and additional drivers must present a valid driver's license in his own name, and the voucher / eVocuher from Ionoleggioauto.com issued once the reservation is confirmed.
In addition, at the time of the withdrawal, you must leave a security deposit. Please see the "Deposits, Deductibility and Coverage" section in terms and conditions. This deposit guarantees coverage for any damage to the vehicle or its accessories.
This is a standard procedure applied by all rental companies, and usually results in a lump sum on the driver's credit card. In the “Payment Information” section of the terms and conditions, the accepted paper types will be indicated.
Unfortunately American Express cards are not accepted for bookings on Ionoleggioauto.com, however American Express is accepted by rental companies as a rental guarantee.
Car hire agents require a credit card on behalf of the driver. This is because a deposit is required that is not charged by the credit card until the car is returned.
In some countries, two credit cards are required when renting larger vehicle groups.
Always check that your credit card has enough credit at the time of rental. The authorized amount generally corresponds to the insurance and fuel deduction, but varies according to the size of the vehicle, the driver's age, the car rental agent, the duration of the rental and the place of withdrawal of the vehicle.
If the car rental agent can not present a valid credit card, or even as he has not had enough credit, refuse to deliver the vehicle. In these cases, there will be no refund.
Staff at the desk could also check for any road traffic damage. If your license was issued in England, Scotland or Wales, you will need to know the changes that have been introduced since June 8, 2015.
In case you have committed traffic offenses, or your license was revoked, Contact us as soon as possible, as they may be limited to rental.
If you are renting a car abroad, check your voucher for an international travel permit (often called the International Driving Permit, although "Permesso" is the correct name) as well as your national driver's license.
However, booking changes may cause a change in price / price, or additional costs caused by material changes such as the duration or type of car. You can also edit or add the flight number from here.
Confirmation vouchers will be available once the full payment has been received.
Any mandatory (non-ancillary) local tax will be clearly indicated during the booking procedure, as well as on the rental contract.
All local taxes are payable directly to the tenant's counter at the time of signing the contract. These fees may be:
- Plant tax, to support operating costs at airport locations.
- Winter fee, to cover special equipment costs during the winter time.
- Any other options requested at the charterer's desk.
If you have any additional requests, please include them during the booking procedure, but Ionoleggioauto.com can not guarantee certain availability.
All additional drivers must be physically retired and must have a valid driver's license to sign the lease. Please note that all additional extras and additional drivers are all paid at the local hire office prior to the vehicle's withdrawal.
If you have already provided your flight number, the supplier will be able to track your arrival up to 1 hour late.
Ionoleggioauto.com assumes no responsibility for any loss, damage, alteration or change due to air delays.
The most common formula is "pick up full-return full". In this case the car will be supplied with a full, included in the rental price. Remember, therefore, to make sure that the tank is actually full when you pull out the car. Otherwise, immediately contact the rental agent. Before returning the car, remember to fill the tank, otherwise you will be charged at full cost to the rental agency and you may also incur a charge for non-refueling.
A second possible formula, especially for overseas rentals, is the "pick up full-return empty" policy. This means the machine is supplied with the full, but you do not have to worry about refueling before returning the car. Be careful, however: the excess gas in the tank will not be reimbursed, so make the most of it! At the refund, you will still be charged the credit card with the full amount of petrol you are leaving with.
There is a third option, that is the "empty-return empty pick-up". But it is very rare.
Our advice is always the same: check in the rental terms and conditions as well as consider the best option for your trip before booking!
The amount of the deduction may vary according to the company with which it is leased, The amount is always shown on the rental conditions so do not forget to consult them!
Normally the amount of the deduction coincides with the nail that will be frozen on your credit card at the withdrawal of the car and will then be unlocked for the redemption.
Let's take an example: if the deduction for your car is € 1,000, the rental company can charge a maximum of € 1,000 in the event of a claim. All other costs remain with the rental agent .
But is it possible to completely eliminate it and not have to pay anything in case of an accident? Ofcourse Yes!
On Ionoleggioauto.com you have the option of purchasing an additional AXA policy from just 6 euros a day that, in the event of an accident or theft, refunds you full of early deduction in a few days!
Insurance can be purchased both during booking and a few hours before you withdraw your car. In case you have signed up for the AXA policy, you will not need to buy any other policy that will be offered to you by the car rental agency as you will already be covered.
Be aware of any scratches and malfunctions already present so as to avoid misunderstandings when redirecting. It may be advisable to take pictures before retiring and after delivery.
These cover the deals with us and are shown on the rental contract as well as on our site.
The real rental of the vehicle will also be subject to the rules of the country where you rent it, and that is why you will need to sign a contract with your local rental company. You will need to make sure that you understand (and agree) the terms and conditions of the contract.
- Obtain complete details of the people involved in the accident as well as possible witnesses.
- Immediately provide the rental agent with all details regarding the accident .
- Immediately inform the authorities if the third party should be investigated or, in the case of injury.
- Do not leave the vehicle without proper precautionary measures .
- No refund will be made for a booking or lease of rental time if the vehicles were involved in an accident .
Documentation issued by the rental company should show the list of costs.
If you are unable to understand the documentation, please contact our customer service and we will be happy to assist you by contacting the supplier for your account.
In order for the car to be returned under the original conditions, the deposit will be unlocked / redeemed within seven business days.
If the driver's card did not have enough funds for the deposit, the delivery of the car could be refused, or the staff at the desk might insist on proposing additional coverage.
This is a common practice applied by all rental companies.
- Cover the parts of the car that are not covered by the Standard Liability for Limitation of Liability (eg windows and tires)
- Reduce the deductible by lowering the ceiling to be paid in case of damage
- Provide zero deductible, in which case you will not leave any deposit or pay for any damage.
- The child seat is suitable for children from 9 to 18 kg (recommended for children from 9 months to 4 years).
For more information and terms and conditions click here.
The premium for young drivers is not included in the final price displayed at the time of booking on Ionoleggioauto.com but is specified in the rental conditions. The sum will have to be paid in local currency at the car rental office at the time of your withdrawal.
Ti consigliamo inoltre di non annullare la prenotazione direttamente presso l'agenzia di noleggio in quanto potrebbe essere soggetto a sanzioni.
Ionoleggioauto.com can not be held liable for any losses due to the inadequate exchange rate between the date of the online booking and the date of the following cancellation or modification (whenever possible).
In the event that the holder does not have a valid driving license, the rental will not be granted because this scenario would not be in line with rental conditions.
Rental companies will be happy to assist you to meet any of your needs, but there may be some limitations regarding the park machine available at pickup.
If the brand or model of the booked vehicle is unavailable, an equivalent alternative to the selected vehicle class will be provided.
Keep in mind that if you make a one-way trip, many companies apply the one-way fee, commonly known as the drop charge.
When doing a search on Ionoleggioauto.com for a one-way rental, we'll tell you which companies apply the One-way Tax before making a reservation. Considering that we work with many companies in Italy, you can easily find those who offer Lower One-way Tax, or even no fees.
You may also be interested in our cover products, which cover damage to many parts of the car, as well as cover various administrative costs associated with it. If you buy our protection and the car will bring damage, the costs will be refunded.